Defining Quality issues at Johnson & Johnson Research Paper

Defining Quality issues at Johnson & Johnson - Research Paper Example Johnson & Johnson Incorporated is a diversified company whose main focus is on the healthcare industry. The company focuses on the Six Sigma quality process through which quality assurance is maintained. This process is used in the 275 different operations that the company holds. However, in the last five years Johnson & Johnson has had to recall a number of different products because of poor manufacturing standards. Despite claims of a high manufacturing quality control, it is clear that with the number of problems they have experienced that they have yet to reach a level of consistency that is required in order to provide products in the healthcare industry. Because of the number of problems that Johnson & Johnson has experienced in the last few years, the company is in need of strict improvement that consists of lowering their percentage of defects in order to keep the public safe. Established in 1887, Johnson & Johnson Incorporated is engaged in research and development along with manufacturing and the sale of a broad range of items that relate to the healthcare field. They represent a family of companies which span the healthcare industry through wide diversity of interests. There are more than 128,700 people working for the company in the 275 individual companies under their umbrella. They operate out of more than 60 countries with their worldwide headquarters in Brunswick, New Jersey. According to Reuters (2014) there are three main business segments through which the company operates: pharmaceutical, consumer, and medical devices and diagnostics. The subsidiaries that operate underneath the company umbrella include 146 manufacturing facilities which total about 21.6 ft. ² of operating floor space. Johnson & Johnson is the six Sigma quality process in order to assure that the products that they creates are